Support
Need a hand? Most things are quick to sort. Start here, and if you are still stuck, email us.
The free trial & getting started
Kick Ups starts with a 7-day free trial of the full Pro experience. Start the trial in the app to unlock juggle counting, coaching, training courses, and the leaderboard. You will not be charged until the trial ends, and you can cancel any time before then.
Manage or cancel your subscription
Subscriptions are billed and managed by Apple or Google, so you cancel through your app store account — not inside the Kick Ups app:
On iPhone or iPad
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Tap Kick Ups.
- Tap Cancel Subscription (or change your plan). You keep access until the end of the period you have paid for.
On Android
- Open the Google Play Store.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Tap Kick Ups → Cancel subscription.
Restoring a purchase
New phone, or reinstalled the app? Open Kick Ups, go to the paywall or settings, and tap Restore Purchases while signed in with the same Apple ID or Google account you bought with. Your Pro access will return.
Refunds
Refunds for app-store subscriptions are handled by Apple or Google under their policies. For Apple, use reportaproblem.apple.com. For Google Play, request it from your Play subscriptions page. If you are stuck, email us and we will help where we can.
Common questions
My juggle count looks wrong
For the most accurate count: film in good light, keep the whole ball in frame, hold the phone steady (or prop it up), and record against a clear background. The AI estimates from the video, so framing makes a real difference. If a result still looks off, email us the details and we will look into it.
My video will not upload or analyse
Check you have a stable internet connection, that the app is updated to the latest version, and that you have granted camera and photo access in your device settings. If it keeps failing, restart the app and try a shorter clip.
I cannot sign in
Make sure you are using the same sign-in method (email, Apple, or Google) you originally registered with. If you signed in with Apple and chose to hide your email, keep using Apple sign-in. Still stuck? Email us.
Delete your account & data
You can ask us to delete your account and all associated data, including your uploaded videos. Email daniel@footvault.com from your account email with the subject “Delete my account”, and we will process it. See the Privacy Policy for what we keep and for how long.
Contact us
Email daniel@footvault.com. Kick Ups is made by FootVault Limited, New Zealand.